Frequently Asked Questions
What is Procular?
Based in Sydney NSW, Procular is Australia’s leading optics retailer. Over recent years we have been serving professionals as well as amateurs in the optics, digital imaging and binocular fields. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.
Is it safe to order online?
Procular takes great pride in offering a safe and secure online shopping experience.
We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.
Procular follows generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database.
What payment methods do you accept?
Procular accepts major credit cards VISA, MasterCard, American Express, JCB and PayPal.
Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different than the billing address, please provide a phone number for the shipping address.
Once your payment is processed you will instantly receive an order confirmation email. When your order is dispatched from our facility you will receive another email containing your tax invoice. This tax invoice includes all the required information about your order, billing details and GST.
Payment over the Phone
Unfortunately we are unable to accept credit card payments via the phone. All orders and payments must be made via the website and pass through our secure payment system. This is also the quickest and most secure way for us to verify the payment and process your order as quickly as possible. We apologise for any inconvenience.
For larger or commercial orders we can provide you with a custom invoice. If you require a customised invoice for your order (to send purchasing department for example) and wish to pay by direct deposit please contact us. In your message please state which items you would like to be included in the invoice and what will be the delivery address for your order.
Note that these orders can also be completed via our website. Simply add the required items to your cart and complete the standard checkout process online. Payment can be done via any major credit card or PayPal. Once your order is dispatched you will be emailed a tax invoice.
We do not accept payments by Checks, sorry.
How can I track my order?
Once an order has shipped out, we will send you a shipping confirmation e-mail with an estimated date of arrival. You can also track your order via our website by clicking here. You will need to know your order number which can found at the top or your order confirmation email.
Can I return an item?
For the first 60 days after your purchase you may return merchandise for a full money back refund, excluding any shipping charges. All returns must meet our guidelines.
Returned or exchanged products must be un-opened, in brand new, mint condition, and have all original manufacturer’s packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.