How much do I have to pay for shipping?
Zero. We offer our customers free shipping Australia wide with no minimum spend! Your package will be delivered by either Australia Post or a courier. You will also be given an order number which you can use to track the status of your order here on our website.
I just placed an order online. When will I receive my merchandise?
Procular makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 1:00 PM AEST (Australian Eastern Standard Time) are generally shipped out the same or the following day (subject to verification). Please note that weekend orders, placed on Fridays after 1:00 PM AEST will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within two business days to advise you about the situation.
Do you deliver to PO boxes?
Yes. We can ship the order to a PO box. To arrange this simply add your PO box as the delivery address on the checkout page. If you require additional help to receive your package, please contact us.
Do you ship internationally?
Yes, Procular ships throughout Australia, New Zealand, the U.S., Canada and to over 200 countries worldwide.
International shipments (outside Australia) are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges must be borne by the recipient. Procular has no control over these charges and cannot predict what they might be.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.
Do you have a pickup service?
We do not currently offer a pickup service. Nearly all of the products are shipped out from our Melbourne warehouse via Australia Post. All deliveries are sent out as quickly as possible and free of charge to anywhere within Australia.
How can I track my order?
Once an order has shipped out, we will send you a shipping confirmation e-mail with an estimated date of arrival. You can also track your order via our website by clicking here. You will need to know your order number which can found at the top of your order confirmation email.