Procular’s COVID-19 Coronavirus Delivery Procedures
With the growing health concerns, we have implemented some new guidelines for our no contact deliveries. We are also closely coordinating with Australia Post to ensure there will be no disruptions to our services. We want to assure you that our platforms are at full functionality, with the services and support you are used to receiving from us.
On Time and No Contact Delivery
Australia Post have taken steps to minimise the spread of the COVID-19 virus and will no longer obtain signatures at the time of delivery, instead:
The parcel will be delivered to your doorstep, or at reception. All parcels will no longer require a signature for delivery and/or collection. Contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for you to pick up on the counter.
For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.
Delivery to New Zealand
Procular and Australia Post are doing our best under difficult circumstances to deliver your order quickly and safely. It is possible that some shipments to New Zealand may experience unforeseen delays and take longer than usual to be delivered due to limited flights. We appreciate your understanding and patience.
How much do I have to pay for shipping?
Zero. We offer our customers free shipping Australia and New Zealand wide with no minimum spend! Your package will be delivered by either Australia Post Express or a courier. You will also be given an order number which you can use to track the status of your order here on our website.
I just placed an order online. When will I receive my merchandise?
Procular makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 1:00 PM AEST (Australian Eastern Standard Time) are generally shipped out the same or the following day (subject to verification). Please note that weekend orders, placed on Fridays after 1:00 PM AEST will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within two business days to advise you about the situation.
Do you ship internationally?
Yes, Procular ships throughout Australia, New Zealand, the U.S., Canada and to over 200 countries worldwide. Delivery time to New Zealand is approximately 7 to 10 days.
Do you have a pickup service?
We do not currently offer a pickup service. Nearly all of the products are shipped out from our Melbourne warehouse via Australia Post. All deliveries are sent out as quickly as possible and free of charge to anywhere within Australia and New Zealand.
How can I track my order?
Once an order has shipped out, we will send you a shipping confirmation e-mail with an estimated date of arrival. You can also track your order via our website by clicking here.
Clint (verified owner) –
Great viewing and a great sized binocular that fits and feels great in the hands. Yet to properly tested out but so far so good!
Clint –
George McLachlan (verified owner) –
Great quality and value that you won’t worry about knocking them around. Although they seem to be quite solid
George McLachlan –
Peter Harris –
Sent drop shipped from company other than who i ordered from – not good packaging . Also no made from anywhere in the US as mentioned ( sold as being made in Wincon usa ) actually made in china – thi i s 2nd review i put up seems pro ocular keep removing my reviews – bit SuS..overall – slow service , arrogant company (on phonecall) made in china
and shipped from unknown dropship company that does not pack good proper.
Peter Harris –
Procular –
Hi Peter,
Thank you for your comment and review. Please note that all our orders, including yours, are sent directly from the warehouse in Melbourne via Australia Post. We do not drop ship or use any other courier. The reason why we don’t label the outer box is that many of our customers purchase the products as gifts and prefer that the receiver will not know what’s inside the box until opened. Regarding the Vortex Diamondback binoculars, they are indeed manufactured in China. These days any binocular you find under $1,500 is made in China. But this does not reflect on their quality. Optics companies (such as American based Vortex, Bushnell, Barska etc.) make most of their range in China. The only few models still manufactured in Germany or Japan will range from $1000 up to nearly $3000 AUD. Some examples are most Zeiss binoculars (excluding Zeiss Terra ED), Swarovski (the higher-end models) and Leica (over priced!). Within the low and mid-range binoculars by any other manufacturer, you will be looking at spending $150 to $1000 AUD and they can have an excellent image quality. They will be made in China.
Procular –