Procular’s COVID-19 Coronavirus Delivery Procedures
With the growing health concerns, we have implemented some new guidelines for our no contact deliveries. We are also closely coordinating with Australia Post to ensure there will be no disruptions to our services. We want to assure you that our platforms are at full functionality, with the services and support you are used to receiving from us.
On Time and No Contact Delivery
Australia Post have taken steps to minimise the spread of the COVID-19 virus and will no longer obtain signatures at the time of delivery, instead:
The parcel will be delivered to your doorstep, or at reception. All parcels will no longer require a signature for delivery and/or collection. Contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for you to pick up on the counter.
For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.
Delivery to New Zealand
Procular and Australia Post are doing our best under difficult circumstances to deliver your order quickly and safely. It is possible that some shipments to New Zealand may experience unforeseen delays and take longer than usual to be delivered due to limited flights. We appreciate your understanding and patience.
How much do I have to pay for shipping?
Zero. We offer our customers free shipping Australia and New Zealand wide with no minimum spend! Your package will be delivered by either Australia Post Express or a courier. You will also be given an order number which you can use to track the status of your order here on our website.
I just placed an order online. When will I receive my merchandise?
Procular makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 1:00 PM AEST (Australian Eastern Standard Time) are generally shipped out the same or the following day (subject to verification). Please note that weekend orders, placed on Fridays after 1:00 PM AEST will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within two business days to advise you about the situation.
Do you ship internationally?
Yes, Procular ships throughout Australia, New Zealand, the U.S., Canada and to over 200 countries worldwide. Delivery time to New Zealand is approximately 7 to 10 days.
Do you have a pickup service?
We do not currently offer a pickup service. Nearly all of the products are shipped out from our Melbourne warehouse via Australia Post. All deliveries are sent out as quickly as possible and free of charge to anywhere within Australia and New Zealand.
How can I track my order?
Once an order has shipped out, we will send you a shipping confirmation e-mail with an estimated date of arrival. You can also track your order via our website by clicking here.
Jo (verified owner) –
Great pair of binoculars. Just the right size and weight to carry while walking around my property looking for weeds
Jo –
Deborah Easthope (verified owner) –
The binoculars are fantastic ! and the service from Procular was outstanding in every way .. thank you !
Deborah Easthope –
G.Ede –
Excellent, just perfect for racing, I keep them in my glove box in the car as they are so small, they are very lightweight so I keep them on my neck while racing, I simply love them, not cheap but you only get what you pay for & this quality I think they are very reasonable, no more squinting at the races !
G.Ede –
Jack Gogarty –
Hi, I am very happy with my binoculars, they are smaller than I had imagined and easily fit in my pocket. I use them mainly for horse racing.
Jack Gogarty –
A. O. –
The binoculars are excellent, everything I wanted – small, light, travel-friendly; good quality, I’d give them 5 out of 5. The bag is a puzzle, looks so beautiful I fell in love with it straightaway. Clearly excellent protection when you travel. But it’s not much use when you are out birding as the binoculars must be folded to fit in. So you need another bag. Which somewhat defeats the purpose of the light weight if you take 2 bags with you. No lens caps? Not sure whether that matters or not? Very good service from Procular, delivered very promptly at a busy time of year. PS what is the Australian warranty?
A. O. –
Shrike (Colleen) O’Malley –
As excellent as expected and Procular staff responded promptly to my query regarding Australian warranty coverage.
Shrike (Colleen) O’Malley –
Ray Brown –
yer nice piece of kit ill give it 4 xxxx
Ray Brown –
Sheila Colls –
I am happy with the binoculars, which arrived promptly and particularly like that I can use them with my glasses on.
Sheila Colls –
Des McCormick –
Great service to get the product to me by xmas day. I tried them out at the Caulfield boxing day races. I love the compact size. It took me about three races to get the hang of them and adjust to what I was used to before. I had three races of not seeing a horse but getting extreme close ups of my eye lashes, however after that I learnt how to adjust them and not to hold them too close to my eyes. All was good , I was even happier to watch a couple of winners clearly run past the winning post. All good, cheers and have a good new year.
Des McCormick –